At HomeSpoon Cozy LLC, we are committed to providing exceptional private chef experiences and ensuring customer satisfaction. Because our services involve customized meal preparation, scheduling, and on-site culinary services, our refund policy is designed to be fair for both our guests and our chefs.
Cancellation & Refund Eligibility
You may request a cancellation or refund up to 30 days before your scheduled service date. Requests made within this period may be eligible for a full refund, depending on the preparation status of your event.
For cancellations made less than 30 days before the scheduled service, refunds may be limited because ingredients, preparation time, and chef availability may already have been arranged.
Non-Refundable Situations
Due to the personalized nature of private chef services, the following situations may not be eligible for a refund:
- Services that have already been completed
- Custom menus or special requests that have already been prepared
- Food ingredients purchased specifically for your event
- Last-minute cancellations close to the scheduled service date
- Failure to provide access to the service location at the agreed time
- Changes made after preparation has begun
Rescheduling
If you need to change your appointment date, please contact us as soon as possible. We will make every effort to accommodate your request based on chef availability.
Rescheduling requests are subject to availability and must be confirmed by HomeSpoon Cozy LLC.
Refund Process
Once your refund request has been reviewed and approved, we will process the refund to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction. Processing times may vary depending on your financial institution.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank regarding processing times.
- If you still have not received your refund, please contact us.
Contact Information
For questions regarding refunds, cancellations, or service changes, please contact:
HomeSpoon Cozy LLC
Address: 4804 Page Creek Lane, Durham, NC 27703
Email: OMAR@HomeSpoonCozy.COM
Return Address
Since HomeSpoon Cozy LLC provides personalized in-home chef services rather than physical products, product returns are not applicable.
For any approved service-related refund requests or inquiries, please contact our customer support team using the information above.